Satisfaction Survey-Xuzhou Construction Machinery Group Global

Dear XCMG Customers:

Hello! We sincerely thank you for choosing and using XCMG products and sincerely invite you to participate in the customer satisfaction survey of XCMG group and complete the "customer satisfaction questionnaire of XCMG group". You can also visit the website of XCMG group ( www.xcmg.com) and click "customer satisfaction survey" to fill in the questionnaire and submit it for us to provide you with better products and services after receiving your reply. At the same time, your questionnaire will participate in the annual public lucky draw held by XCMG group. The prize settings are as follows:

1 first prize,prize worth 10,000 yuan

2 second prizes,prize worth 5,000 yuan

10 third prizes,prize worth 1,000 yuan

Satisfaction Survey

1.How many points do rate for the overall image of XCMG as far as integrated product, service and price factor are concerned? * （Single election）

2.In your mind, are the advantages (performance, reliability, price, etc.) of XCMG products outstanding? * （Single election）

3.Compared with products of other brands, what is your overall expectation for XCMG products? * （Single election）

4. Are you satisfied with XCMG's marketing policy? * （Single election）

5.Are you satisfied with the explanation given by our sales staff? * （Single election）

6.Are you satisfied with the delivery service of XCMG products (including inspection of goods and technical guidance)? * （Single election）

7.Is the repair service of XCMG timely after product fault? * （Single election）

8. What do you think of the fault handling skills of XCMG’s technical service personnel? * （Single election）

9.Do you think XCMG’s supply of spare parts is timely? * （Single election）

10. Are you satisfied with the quality of spare parts provided by XCMG? * （Single election）

11.After using XCMG products, what do you think of the operating comfort (vibration, noise, etc.)? * （Single election）

12.After using XCMG products, do you think XCMG products can meet the requirements of working conditions? * （Single election）

13.What do you think of the appearance quality of XCMG products? * （Single election）

14.Do the XCMG products you use often break down? * （Single election）

15.Do you think the maintenance of XCMG products is convenient? * （Single election）

16.Compared with other brands, what do you think about the fuel consumption of XCMG products? * （Single election）

17.What do you think of the safety performance of XCMG products? * （Single election）

18. Do you think the price of XCMG products is appropriate relative to the quality? * （Single election）

19. How likely are you to choose XCMG products when you buy products again? * （Single election）

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